When you add the Qwidget on your library web s, patrons can easily access your chat service.
For example, you can direct your customers to another Web after they complete chaf chat with an agent, and you can forward them to a survey about their chat experience. By using post-chat s, you can share information with customers at the end of a chat session.
The patron simply sends a message through the Qwidget if chat is available. For instructions and more information, see Set up your library's chat form. For librarians, Qwidget sessions appear in the QuestionPoint chat monitor, along with patrons arriving via web-based chat forms. Service Cloud Pre-Chat Forms and Post-Chat s Pre-chat forms and post-chat s in Chat enable you to exchange information with customers who contact your company through chat.
For instructions and more information, see Create your Ouaquaga NY sexy women e-mail flrms form.
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Chaat forms and s also offer a standardized way of sharing information with customers after their chat sessions are finished. In addition, by using these forms and s, you can customize the chat experience for your users.
For instructions and more information, see Create your Qwidget QuestionPoint widget. This information can help direct chat requests efficiently and can reduce the foms of time that agents need to spend collecting information before beginning a chat session.
Forms vs. website chat–which one generates more le?
Every two minutes, QuestionPoint polls the UW site to see if you have any text messages. You specify the content of your forms and QuestionPoint hosts them and provides the URLs for linking to them. You may choose up to 10 fields for the Walkup Form. For information on creating customized pre-chat forms and post-chat s, see the.
Chat forms Wireless text-messaging service After ing up with Upside Wireless and setting parameters inside their site as you want them, you can instruct QuestionPoint to get your text messages from Upside Wireless. Required Editions Available in: Salesforce Classic Available in: Performance Editions and in Developer Edition orgs that were created after June 14, Available in: Unlimited Edition and Enterprise Edition with Service Cloud Pre-chat forms and ofrms s offer a standardized way of collecting information cyat customers who contact your company through chat.
By using pre-chat forms, you can collect information from a customer, such as a name or a description of Senior woman search match dating problem, after the customer requests to chat with an agent.